I've been a subscriber since 2016 and have cancelled my subscription yesterday after pre-paying a year, and then having my contract moved onto a monthly rate and charged before the year ends. The response from customer support has been awful - essentially, we're altering the terms of the deal - and combative. One staff member even told me that the past didn't matter when I explained I'd previously been told not to cancel to keep the rate I was on. Very bad.It's very disappointing and I can imagine they would report on this, if, for example, it were Netflix or (god forbid) the TV Licensing agency that were charging people halfway through annual agreed service periods.
