Tried to cancel my trial subscription as the paper is not worth the full price. Riddled with adverts and poor stories. I was told to call next month as apparently I had one more month of promotional subscription. Well I didn’t and they took full subscription cost from my account. After calling to get this refunded I was told that they need to listen to the calls to see what went wrong. Below is a email I received from so called “customer services”. Not once that acknowledged their mistake. Not even an apology. They only said sorry for the time it took them to email me. Honestly they deserve to go under. Absolute scam!!!!Dear Mr ……Your details have been passed to me in the Customer Care Team at The Times and The Sunday Times so I can investigate this for you. Firstly I would like to apologise for the time it has taken to get back to you on this matter, thank you for your patience.After looking into your account, and listening to the calls that you have had with our agents regarding cancelling your subscription, I can confirm that you have overpaid for October’s payment, it appears that the agent you were speaking to originally, added this discount early causing you to not get the final £1.50, I have refunded this overpayment of £13.49 back to your registered billing account, to ensure that this is rectified. I would like to confirm that your subscription has been placed into a cancellation request for 14/11/2024 and no further payments will be taken for this subscription.I hope you have a lovely rest of your week. If you require any further assistance regarding this matter do not hesitate to contact me, please put FAO Amy in the subject line of the email for it to be passed directly to me. Alternatively, another team member here at The Times and The Sunday Times will be more than happy to assist you with any queries you may have.Kind regards,
