Although their Customer Care support line can be slow, as they warn in their initlal replies (possibly understaffed?), with patience and polite persistence they can come through in the end.Initially I was unable to change my account on renewal via the website and sought help via the Customer Care support line. Melissa responded helpfully to my detailed inquiries. Unfortunately, my last message about changing the renewal didn't get through and I was renewed at a higher price. Eventually, Melissa came back to me about a week later and after my explaining the situation, with copies of the interim emails, she was able to make the necessary changes and reimbursed my account, within minutes.
