TFL are totally unfair with their refund terms and dated technology.I purchased a month travel card on my Oyster for approx £147. I then had a emergency in the second week which meant I had to fly out.I phoned assuming they would just cancel and refund the balance. Oh not that simple with TFL and their Technology.First they told me they could not cancel my travel card on my Oyster and would have to cancel the entire Oyster Card.Second they said I would have to pay an admin fee of £5.Third I would have to buy another Oyster Card at £5.However the worst was they said I would only get £32 back and when you deduct the £10 fees that works out to only £22 refund from my £147 pounds when only using half the time.Legal theft. TFL should be ashamed as its not enough that I lose countless money during strikes but also cannot get a simple refund back of my own money when I have not used the whole travel card period.They have these unfair terms because they have a monopoly so you have no choice but as you can see its criminal to take advantage of working people.I refused the insult sum. I have the feeling of being robbed.
