Do not order oyster card on the TFL app, save yourself a time and just buy it from the shop.I have lost my oyster card, I thought I'm busy and I could not go and buy one from the shop so I'll order one from the TFL app, so it will save time for me. Now it has been almost 2 weeks. I have been charged for the oyster £7 and did not receive the oyster as says 5-7 working days. Tried to contact customer service, so the call was no success waiting for a long time on the line, no one answered, there was an option to choose so TFL will call back and no need to wait on the line till someone answers, so I choosed that. After some time, I got a call back saying they calling from TFL, I checked the number on who called me uk and guess what it is a scam number so I'm not continuing conversation on the phone with them. Also intresting how they know I called TFL.I'm thinking what else I can do.I thought I just go to the station and ask the people who work there to check where is it, and when I receive it, and what is happening as it been almost 2 weeks since I order it and I need to go to work and I need oyster for that. And guess what, again, it was a waste of my time no one, and the information or ticket office was able to help me. Actually it seemed they have no intrest to look into my matter.I feel robbed and scamed. It doesn't matter it is only £7 but wait, how much will I get charged for an unsuccessful call to TFL? It is a steeling!Every year, I pay more for travel, almost every month some strike, cancellations of the journeys and I have to be ok to pay hundreds of pounds every month for travel. But then there is no way to get in contact with TFL when there are these sorts of issues for the people who travel.App is useless. There is no way to sort this issue yourself, I try to write this enquiry on the app under all possible options, and it is not submitting my request. Plus, if you forgot your memorable information on the account, there are no options to change it. Even consider that you have to use the verification number to log in to your account. I feel disappointed, I have used oyster for more than 10 years, but the TFL customer service should be improved as it has gone to zero, seems no one can sort your issue neither ticket office, neither information desk.
