The oysters were lost, contacted tfl explain to customer service who who checked all the necessary details to confirm the correct person. Customer service gave me a reference and advised to get another oyster card call back and they will transfer the money from the frozen card. This was at Midday, this the third person we spoke to the useless idiot who picked up the call had not idea what he was talking about said hold on a moment he was checking something and put our call back in the call queue. It is now 15.39 and all the customer service staff I have since spoken to are not singing from the same hymn sheet and are telling me things which are incorrect. We now have to go on a bus ride to active the new oyster active before they will transfer the money. They can see the top-ups are as much as £60 a time and yet we are being sent on a wild goose chase. Utter rubbish customer service.
