Shocking customer service!!!! Before I saw a car I was interested about I was asked to pay £4000 online, which already makes you feel you don't trust the brand. Then after being told I would get the car two weeks after, I got asked to pay the remaining amount of the car before even being able to see the car. We are talking about another £60k. Yet I told them I would not pay the money until I could see the car. The team at Tesla said they are digital and everything requires payment before delivery and that they would refund me all the money if I wasn't happy with it.I'm glad I refused to pay before seeing the vehicle, because what was two weeks to get my car became a month and I am still fighting for the team to give me clear answers.What was initially a luxury car purchase, has became the worse nightmare and a customer service that not even the cheapest car companies offer. I also called customer service and have a guy screaming at me saying that the process is paying before hand and that if I don't have the vehicle they will refund me. Would you pay interest for my money being at your bank??? seriously a joke of a company. It's putting me off!!!!
