tesla

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No "real person" on the other end of the line to sort out customer service issues

I paid the deposit and then it all went pear shaped. I was told that my car would be delivered because I was paying cash. Then I was told that I had to collect it 100miles away! Then the collection 100 miles away was just confirmed unilaterally. You can't get hold of a real person to talk too. I had to go in store with my concerns. If anything were to go wrong further down the line I would experience the same? Tesla has no infrastructure to deal with customer service really. The service was awful!. Customers aren't valued. Take it or leave it tone. I cancelled. I am use to amazing Audi customer service. Don't believe the hype relating to Tesla!

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Date of experience: Feb 21, 2022