Great cars, awesome brand but pathetic customer service. I owned my Tesla Model Y for less than 72 hours before it developed a software fault and could no longer be driven. Support were useless and just recited what we had already read on the support website. Finally the car was recovered to Tesla Chelmsford. Rang several times and promised a call back and update. Nothing! They have had my car 7 days and don’t even have the common courtesy to return a call. I have no vehicle and no eta on getting mine fixed. I am so disappointed in Tesla. A premium car company yet they treat their customers with contempt once they have your money. Owning a Land Rover for the last four years I know what good customer service looks like: Tesla have a lot to learn from their competition when it comes to post sales. After my experience I would seriously reconsider purchasing a Tesla. I now have zero confidence in the car and brand going forward:
