Res: RN116364513Using my employer's salary sacrifice scheme we ordered a Tesla Model 3 in December 2021 - with an estimated 18-week delivery schedule. Having heard nothing for several months, we phoned Tesla on 11th May, 6th June, 1st September and 15th September to ask about likely delivery. Each time we were reassured our car should be 'on the next shipment'. But as each delivery estimate came and went, we heard nothing further. At the end of September we emailed Tesla's customer service team to complain about the lack of communication on our order. Our email was sent to a named contact (LH) in the Deliveries team. Still, we heard nothing further. We contacted Tesla Customer Services once more who, again, forwarded our email to the Deliveries team. We've heard nothing further. We currently only have an estimated delivery of December 2022 - a year since we placed our order. We appreciate deliveries have been disrupted over recent months. But Tesla's poor communication and lack of response and interest in customers' legitimate enquiries must, we feel, be due to their incompetence or arrogance (or maybe both). And it's because of this attitude that we wouldn't recommend placing an order unless you're prepared for a long, difficult and stressful experience.
