Dear Tesla Customer Service,I am writing to express my extreme disappointment and frustration with the customer service and delivery process for my new Tesla Model S Plaid.When I placed my order, I was informed that the delivery would take approximately two weeks. However, it took an astonishing two months, with the scheduled delivery date being June 30th.On the day of the scheduled delivery, I received a call just one hour before my pick-up time, notifying me that my vehicle had not arrived at the designated location. I was told that the car was stuck three hours north of the pickup point and was reassured it would be delivered to my home by 7 PM that evening.I spent the entire day eagerly waiting at home, excited to receive my new vehicle. By 8 PM, it became clear that the car was not going to arrive. I attempted to contact the number that had reached out to me earlier, but received no response.The following day, I tried to respond to the text message, as advised, but again received no reply. I also attempted to reach out through the Tesla app and called the delivery location multiple times, navigating through the phone menu options to no avail. The lack of communication was highly unprofessional and deeply frustrating.To my dismay, I later noticed an update in the Tesla app, rescheduling my delivery to July 5th. Unfortunately, I will be traveling for the holiday and cannot make this appointment. Despite my attempts to communicate this issue via text, the Tesla app, and multiple phone calls, I have received no response.I am extremely dissatisfied with this entire experience, especially considering the significant investment in a vehicle that costs over $100,000. The lack of communication and the repeated delays are unacceptable and have left me deeply disappointed.I request immediate attention to this matter and a resolution that ensures prompt and reliable delivery of my vehicle. I also expect an explanation for the poor service and what measures Tesla will take to prevent such issues in the future.
