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Bad Service

Unfortunately, I had to file a complaint about my Model 3 because the wood trim had come loose. The panel was replaced by the mobile service. Unfortunately, I didn't notice until a few days later that the mechanic had damaged a door panel during the replacement. Tesla now claims I contacted them too late and that their mechanic didn't damage the car. It would have happened to me. However, you can't reach this area during normal use, and it's clear that this damage is from removing the panel. It's a shame; I wasn't expecting that. Absolutely, take pictures before taking your vehicle to Tesla.

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Date of experience: Mar 24, 2025