I was extremely unlucky with my new property to not have NBN available and as a result was forced to use Telstra as they are the only company that have ADSL connections available - trust me I looked around. They bungled the connection twice and I was connected over a week later than expected with nothing but unhelpful people on the phone providing rude service and complete apathy and pushing the blame back on me at every opportunity.Last month I called to set up a connection and the agent I spoke with promised me 50mbps ADSL 2 speed for $90/month which I thought was pretty good. Next thing I know the speed available is about 1/3 of that. It takes ages to basic things like send a 10 second video. Fast forward to today and I’ve received a bill of over $320 for my very first bill. What they didn’t mention once is that they double charged - $80 for a “technican appointment” and $90 for a “connection fee”. Excuse me? I’ve been connected with other internet providers before and never been charged such a thing - let alone twice over for something seemingly basic as a connection?? And if the technician connecting the modem was $80 they could have mentioned that at some point.It’s been nothing but headaches trying to reach them during the day as they make it nearly impossible via live chat (takes forever) and especially by phone. If you want to get anything resolved you’ll need to set aside a whole day as even attempting to troubleshoot my speeds took over 2.5 hours on live chat and still unresolved as i couldn’t afford to waste another evening on the matter. I’ll have to get around to it at some point but that will be a challenge I have to mentally prepare for. Long story short, once they have you on the hook, you’re in for nothing but strife and headaches and stress. Save yourself the trouble and try somewhere else if you can. This has been an utter nightmare and the stress and mental anguish has been never ending. They do not care about you as a customer whatsoever.
