My internet kept dropping out so I rang Telstra asking for assistance. I got 7 or 8 foreign sounding people ringing me up asking me time and time again for my personal details, yet they never resolved the issue. All they said to me was to get my computer checked otherwise they would charge me $240 for a Telstra technician to come out to my place. They did not make the best attempt to step me through the problem and tell me what to do. I believe Telstra's customer service team is more interested in meeting their KPIs rather than providing a service. Despite not fixing my phone and internet properly one of the customer service people said that they were going to increase how much they charged me in about 6 months time too. They also did not want to work around me, and said that they would ring at any time. No wonder Aussie Broadband is getting more business because the customer service is superior and our personal information is being kept onshore. I will be switching to Aussie Broadband because it has taken months dealing with this issue and nothing has improved.Saw the message below and I am not going to bother. Finally I found someone at Telstra with some nouse who helped me. Also why are you saying to contact your FB page, for all I know the person I could be speaking to could be in a different jurisdiction.
