At least 6 calls to telstra in the last few months on intermittent service.Each time the troubleshooting protocols on the smart modem. So I'm doing their work! Then they book a technician to visit , ask if anyone shows symptoms of covid (no) , no one comes so back around the merry go round of troubleshooting again and again. I pay for a service that doesn't work and then am asked to use my time to troubleshoot and fix it? Some very serious problems with how this company operates.
