Have been trying for over 5 weeks to do a change of ownership on home internet. Have rung Telstra 4 times, each and every time I get told it will be past on to the case manager. There has been zero attempts from Telstra to contact me through phone, email or even post. To say customer service is poor would be an understatement, it is non existent. Something that should have been an easy process as an existing Telstra customer has turned into a long and drawn out process and still isn’t resolved. Telstra are always quick to restrict service if a mobile account isn’t paid on time, or in the past charge a $15 late fee even if a bill is a day late. Such a pity they don’t place the same importance on quality customer service and resolution on there end.
