I went to park beach plaza store Coffs Harbour twice to sign up to broadband + ph, ist time they needed my other providers details so went back next day then I had to verify my acc number ok I sat out side came back in was told I would have to wait 15 min I left came back then again I was told I have to wait 15 min I said not good enough I found them the most irritating people I have met if that is the way you get treated just to sign up to a plan I consider myself lucky I did not proceed I will stay with my provider mates nbn. jim Aylmer