I have never experienced such bad service and support from a Telco. I wanted to pre-order an iPhone 14 pro from Telstra but was denied due to the fact that I was only allowed 1 device as I have only been with Telstra for 6 months. I moved back from the UK 3 years ago and had a work phone given to me since then so there was no need for a personal service. Telstra did not want to give me a device and plan (basically denying 3 years of income for them). I have an excellent credit rating and make well above the average income. I've wasted countless hours with chats, phone support and a complaints team only to be told it come back in 6 months and try again. I'm baffled and disgusted at this company. I've since moved all my services off Telstra and will go elsewhere. Never again Telstra, never again.
