I tried using the automated payment to.pay my bill,by phoning Telstra. It asked for a TEN DIGIT ACCOUNT NUMBER. My acc number is 13 digits. It kept rejecting it. So I've called and tried to pay my bill over the phone. After I've asked her help because my acc number was rejected, she put me through the automated payments option again! So I downloaded the Telstra app on my phone. It rejected my acc number again and my birth date! INVALID NUMBER and INVALID DATE!ABSOLUTELY RIDICULOUS! Im looking for a new provider, I don't need to go through this rubbish again....
