"Racist customer service telstra at westfield Belconnen 30/03/2024"I am customer with telstra over decade now.Since 2018 I am dealing with belconnen store. We had bad customer service few times but.."I was shocked at how unprofessional the staff was at this store. They were gossiping and laughing loudly, completely ignoring customers. It was a terrible experience today as three of us went to shop to get some help to resolve issues we had with phone charging cable that the brand new plan brought two months ago. Charging cable was starting malfunctioning. The one of the customer service lady at the store, was not even listing to customer inquiry who said " You have bought this two months ago and now complaining about the cable is not working" "What a stupid poor understanding her little brain"She worked away leaves it deal to other staff members.. Then we realized that even the charging cable comes with hand set has separated insurance policy according to the staffing explanation.There no rocket science simple answer with Empathy, kindness and gratitude. This message again to top level management Telstra. Please train your staff with common sense.We are end up with buying new charging cable from JB, happy customer only $30. Quality service.
