Today, I wasted four long hours on chat with Telstra: "Get help," trying to fix a webmail problem. I was timed out at least five times, and getting back on again was anything but easy. After nearly three and a half hours of getting nowhere, I received this message: "I appreciate your patience, Peter. I have escalated this issue to level2 team, the team will work on it and get back to you with updates. Kindly request you to wait for 24 - 48 hours to get an update from the team." They're going to take 48 hours and yet they use the word "escalated" ... it must be the slowest escalation in history. I didn't think any company could be more inefficient than Qantas, but Telstra is far worse. If you are thinking of using Telstra, don't! The old saying, "the devil you know is better than the devil you don't," doesn't apply to Telstra ... Optus or TPG couldn't be worse. With Telstra, you're at the bottom of the barrel, and any other provider has to be better.
