If I could give negative stars I would. Jhonnel Bien T is the most disgusting and rude person to speak with. He took 3 hours to purchase my plan, and was gone for length amounts of time. I was able to cook dinner and hang out washing in between this mans absences. I asked him about 1.5 hours in if I could just complete it online myself as I had to leave soon and I also wanted to think more about the plan. He suggested I should stay and then became extremely rude and pushy, I was extremely uncomfortable. He was making condescending comments such as 'Sorry to take up your precious time' and when I said 'sure' to a question, he said 'give a yes/no answer only'. He demanded I answer him immediately for his questions, and yet he was ignoring all of my reasonable questions, such as asking how much longer the process would be. He then ended the conversation without letting me ask anything, in which he did not give me the discount I had asked for at the start, making me pay the full price. The complete and utter disrespect made me go cancel my order that night and get a refund (and that Lady was wonderful and I did get my money back). In saying that, all the other people were quite lovely. But this man was horrible and severely needs training in being a decent human being, and also how to purchase a plan, because why would it take him 3 hours? Wasting my time and the companies time. Disgusting man driving away customers.
