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Not happy with the service.

The Daily Telegraph was good when I first subscribed it, however I am at the stage where I want to cancel the service. Its very hard trying to cancel this service. I tried to find on the daily telegraph website where to cancel but there is no email or link to cancel. All you have to do is phone them. That is what I did, and I said I wanted to cancel it. However the person I spoke to tried very hard to convince me to stay and even accept suspension of the delivery and payment for 3 months. I accepted that. However a few days after that I got a call from someone from the Daily Telegraph saying I have not made the latest payment due. I said I thought I suspended it. However he said I still needed to pay to continue receiving digital payment for the daily telegraph. I then said I want to cancel, however this guy then said you can have a huge discount on your payment for 3 months if I choose to stay with the daily telegraph. I accepted that offer. However he said I can pay for it now and I said wait a few days time and he will call back. This guy never called back and I have just payed another month of subscription with no discount. I live in Australia and the paper I wanted to cancel subscriptions is the Daily Telegraph and it is the same company as the Telegraph. It seems it will be really difficult to cancel. If you try to cancel and speak to the organisation requesting to cancel, they would try their very best to convince you to stay and use deceptive ways to convince you to stay. Don't subscribe to this guys.

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Date of experience: Dec 13, 2019