I took out a free online subscription for a month to the Telegraph and Sunday Telegraph in April this year. I had to set up the account by giving them my bank debit card details. After seven days I noticed that £25.99 had been taken from my account. I tried calling customer services but a recorded massage told me that due the the Covid lockdown this service was not operating. I read the paper online for two weeks and then thought I had better check my bank account again. I discovered that additional sums had been taken which eventually totalled a further £78 paid to the telegraph for a free subscription. I now emailed them every day for about ten days before finally getting a reply. The result was that I had to tell my bank that I had lost my debit card as the only way to stop the telegraph taking money. They have refused to give me a subscription despite my paying the £103 and only having read the online version for three weeks before cancelling it. Customer services are an absolute disgrace and I feel totally cheated by the telegraph. They know their free subscription service is stealing money from subscribers and are doing nothing about it.
