I have had no problems with this subscription until August. I have been charged twice for the subscription. I was asked to renew when I tried to open the paper earlier in the month as it wouldn't let me access it saying my subscription had run out. Now they are charging me double! When you try and call them, there is no response - just a message saying no service because of Covid issues. Getting thorough cheesed off with companies using Covid as an excuse for extremely poor customer service. I then tried to complete the contact form on their website, and it just disappears before I can fill anything out and says they will contact you shortly. Can't see how they can do this without my details! It seems I will have to go through my credit card company to get the subscription cancelled, and hopefully a refund. What a shambles and very disappointing service.
