My 90 year old mother in law has a print subscription for The Telegraph, however her vouchers have not arrived and trying to get in touch with anyone is proving impossible. Amazingly, on their website they actually say that due to increased calls, they’ve closed their phone lines! My mother in law does not have the internet so how can she, or other people in her situation get in touch with them? She is now having to pay £2.50 a day to get her paper, which she’s already paid for! We’ve emailed but answer was there none other than an initial “they’re in the post” and the usual COVID excuse. If there’s a problem with the post taking more time, send the vouchers out earlier, it’s not as if they haven’t had the money for several months! Such appalling customer service!
