This review is also about the Subscription Cancelation process. The content of the Telegraph online is excellent, however the deceitful way the subscription works is damaging the brand. Because I am retired and have the time, after being cut off twice, l managed to get to talk to a “customer service” person. He was very helpful but he took me through an obstacle coarse of better offers. So, he started at £269 worked his way, quickly to £69 to keep the business and then a last ditched attempt at £29. I still cancelled my subscription on principle, as I don’t want to go through this same frustrating process next year. I have now received an email cancelling my subscription. It took over an hour and some determination. I would strongly suggest that the owners and senior management of this business put themselves in the readers position and make it easier to want to stay with the Telegraph. An automatic increase from £19 to £269 is just silly. With the amount of media that is available, to take advantage by making it painful to change or cancel, for people “want the product” is just plain stupid. I would pay more money but not in this manor.I would suggest to others to make the time and stay on the phone. The number I used is 0808 304 8904.
