teachable

0
0 from 0 Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
HD Video or EU, Find another platform

This is a new con for me. Teachable no longer has unlimited video file size! They used to market unlimited, but that changed to under 4GB if I remember correctly and now they have a hard limit of 2GB. They made this change with NO NOTIFICATION to customers. My customers pay a lot for the content and we deliver 30min+ HD lectures, now we have to leave the platform. If you are thinking "Just use Vimeo to host" that is an extra $600/year to Vimeo to do that. My second issue is navigating the payment end is complicated when you have customers that forgot to add a coupon (especially for a subscription) or if a customer misses a payment there is very little you can do. Third, my customer based has grown significantly in EU. Our coaching or live lecture courses aren't required to collect VAT. Teachable collects it anyways and it's up to the customer to get their money back vs not charging them in the first place.

1
Date of experience: Oct 03, 2020