Zero customer service when you need it!!I've had a Basic Plan course on Teachable for 6 years. I wanted to downgrade to a FREE plan because it wasn't worth spending almost $500/yr for 1 course and I wanted to update it before re-uploading it. Even though it was advertised, there was NO free plan on the website. I kept messaging them how to downgrade but NO ONE responded. I had to Delete my course to avoid getting charged for another year, which means my students can't access the course anymore!! They made it extremely hard to know if I'd be charged if I just unpublished the course (some info said yes, some said no). The BOGUS promise that students who bought it will have access to the course "for life" only applies if the teacher is still paying for it! I kept messaging them to give me more info but nothing. I will NEVER use this company again - especially now there are so many other good options. Shame on Teachable. So disappointing!PS - the platform is fine UNTIL you need to contact customer service - then they completely drop the ball. SO not worth it!PPS - 12/3 UPDATE: I cancelled my course because it said I would not be charged again, but they charged me $468 today even though I have no school or course left! I still never got an answer from anyone at Teachable. Shocking. I now have to dispute it with my credit card. What a horrible company!
