target

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Target does not give a crap about customers

Target does not give a crap about customers. I bought a Nintendo gift card, they profited as I also bought a nintendo switch. Gift Card was already used. I called customer service, they opened a case, asked me for a copy of the receipt, which I obliged. They were just egging me on making me think they were doing something about it. When I followed up 2 weeks later, they told me to contact Nintendo. i reached out to their VP of customer experience, Cara Sylvester. Not a peep from her - guess she is too big too important to worry about customers and customer experience. Oh wait isn't that her job? When this happened to me before with CVS they worked with Lululemon and resolved. CVS knows how to treat their customers and appreciates customers. No more Target for me.

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Date of experience: May 05, 2025