I am hoping Target will read the review, since they don't provide email address for customer to provide their feedback.Target card customer service is a pain to deal with. I am hoping they will train their employee better- to help them understand how US system works. I called in to their credit card service since I have not yet received my new card, and had hard time getting into the online system to figure things out. The people who picked up calls (I called 4 times) were all having Indian accent. While I have nothing against where the customer service locates, I experienced the lack of understanding of the situation since they are not US based. Here is my experience: they asked me to verify my SSN and then my address. Apparently I gave her my SSN. And she just could not pass me on the address part. I lived in a single family house, with address something like 808-A. But somehow in Target/USPS system has it registered as 808 "Apt" A. So when I told them my full address but said the number as 808-A rather than "808 apt A", this rude lady told me to call back until I figure out my own address. That was literally her words. "Call back until you remember your address."I told her I am 100% sure the address is correct. In addition, SSN should be a more important and a much more sensitive info than the address, so why would she block me out because of the address. I then asked to speak to someone else (manager/transfer to some US based customer service). She said since I don't have correct address, there is no way anyone can help me out, and she HANG UP the phone while I was still talking."Luckily" I recalled to said my address as "apartment" so I finally was able to "pass" their check after I called again. But that was after hours of communication.Really? when someone already passed the SSN, and said the full address including the street name, town, state and zipcode, except saying the address number in a different way, that counted as "incorrect"? and you hang up on your customer? Fortunately, I live in a place that we have so many other options so Target is not our main to-go anymore. after this, I am totally moving away from Target. and will advise my friends to avoid dealing with Target as well.
