Shocking. I may be partly culpable for this for not noticing sooner but not half as guilty as Symantec. I suddenly realised that I was paying for my renewal twice a year - blame it on being time-poor and over-worked like many of us. I have one Mac at home and had bought Norton in store at the same time - 4 years ago and it was on automatic renewal. Apparently, or so Symantec claim, half way through the renewal year I totally forgot I have Norton already and went online and bought it again hence I had two subscriptions that I was paying for. What complete and absolute b*****s. Of course that DID NOT happen but how can I prove this! I did a web chat with someone at Symantec who eventually said they'd extend the current membership for an additional 6 months to compensate me. How woefully bad is that. To make matters worse, when I was telling the sorry tale to a neighbour they told me that they'd had the renewal on their previous PC taken from their bank for 4 years after they had replaced their PC with a MAC and Symantec must have seen that this product was NEVER being used but continued to take the payments for it. This is not good enough.
