symantec

0
0 from 0 Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Dubious business practises - need card details before using software

I've been using Norton Security and Norton 360 for years. I always bought it from a local shop for around £20 and just entered the activation key in the package. But now they require that to be able to activate it you must enter your credit card details and automatic renew is on by default at an inflated price of £84.99. They say that it's now policy and you have to enter your billing details and then can later choose to not auto-renew at the inflated price. But if I buy the software from a shop I've already paid for it and shouldn't need to provide my personal contact details and credit card details to be able to use the software. If you look through the Norton forums, MSE forums, and TrustPilot reviews for Norton.com and Symantec.com then you'll see endless complaints from unhappy people who have been charged inflated prices over a month before their 1 year contract ended. The stress of dealing with dubious business practises is not worth it and they've now lost me as a long-term customer.

1
Date of experience: Nov 16, 2020