I recently purchased what I thought was a monthly plan (Advantage Plan...with the big asterisk which says "BEST DEAL" (for them)). I ended up getting charged $384 for the year and they refused to do a refund or pro-rate it for the $32 a month I thought I was paying. In their side-by-side comparisons of their plans on their website, it doesn't list below that THIS IS AN ANNUAL PLAN, NOT A MONTHLY PLAN. I wrote to customer service and they said, "so sorry...we won't refund you." Then, after I put a dispute in with my credit card company, Survey Monkey customer service tried to charge me $99 for a one month usage instead of the $32. Personally, stick with Google Sheets or Zoho. They are better to work with and won't try to deceive you.
