SurveyMonkey's customer service is appalling. I got a charge on my cc for an account fee associated with an old employer, a company I haven't worked for in nearly 2 years. I contacted SurveyMonkey letting them know the charge was fraudulent and that I was no longer with the company associated with the account. They told me there was nothing they could do. I told the customer service rep that what she should do is reverse the charge and reach out to the new account admin for an updated payment method. She had the gal to tell me that while there was nothing she could do but she'd be, "more than happy to help me get the most out of my account". An account I don't have access to... mediocre product at best, you can do more for free with google forms. What will keep me from ever using them again is their horrible customer service and business practices. Don't waste your time.
