I'm absolutely disgusted by Playstation. I had over $300 fraudulently taken from my checking account. Was told I was going to get a refund and my account suspension would be lifted. Only to find out today since I protected my account and called my bank since it was a SATURDAY and playstation was unavailable and the "live chat" kept closing on me. I now have to PAY BACK FRADULENT charges to lift my suspension IN PLAYSTATION GIFTCARDS.All because my bank took money from them for fraud. I am truly disgusted and disappointed in this company. I have 5 playstations in my household. All will be sold except this one and I will be switching to XBOX. Horrible customer service. Unbelievable.