My 8 year old bought a game made by tinybuildgames on the PS5. It was $40. Playstation expects him to have researched the game for issues, before downloading it. He's 8. He's going to be excited he's allowed to buy a $40 game. He's not going to automatically consider looking at reviews. The game doesn't work and because he downloaded it they won't refund him nor credit his account. He had this happen with another game, and they refunded it, I am guessing this is why they won't extend a refund or credit this time. Either way, I don't understand why the gamers are being penalized for developer issues. I'm out $40 and the supervisor just ended the chat apologizing for not resolving our issue. We've spent so much money, as a family, on games that can be played on the Playstation. Already there are other issues to do with how PS Plus works now, but this post isn't about that. Honestly, SONY should be ashamed of its business practices. This is how you lose customers.
