Genuine review. Wanted to query a purchase as they were offering an add on with season pass for 1p more which obviously I would have purchased had I known. 91 people in chat queue, waited 1 hour. Gave all details to agent including screenshots etc. Cut me off at the end. Then got an email with refund policy saying they couldnt help. Didnt send survey as the person clearly knew they cut me off. AVOID
