Sonys refund system is fundamentally flawed, for the customer. When buying games from their store, until you have downloaded the game, you cant tell if it's something you'd enjoy playing or not.Then their policy kicks and states, that unless faulty, you can return a product for a refund as long as it hasnt been downloaded. They should amend their policy to follow Steam. If the game hasn't been played for more than a couple of hours, you can easily return for a full refund.Their customer service bot is only there to cut customers off before reaching any agents.For the amount of money i have spent on sony games over the years, a little goodwill or change to their policy may increase their customer retention levels.
