I don`t know why so many people complain about service, prices or whatever tiny issues they try to find. Cmon,dudes, Playstation is a global company and they at least try to create something innovative yearly. I know that new versions of PS don`t bring sufficient upgrades, but who cares, for me the launch of new games in high quality and without glitches, is enough for comfortable gaming XP. Also, support actually works, whenever I need, they respond promptly and complete. Overall, FROM MY OWN XP NO COMPLAINTS!