I attempted to contact the Squarespace 24/7 tech support at 9:30 am, Saturday, March 12, 2016 because the day prior my website spontaneously started formatting on mobile devices as a skinny little vertical column on the left, despite it formatting normally in the predicted mobile app window in the Squarespace web creator module. Now more than 8 1/2 hours later after 6 PM the same day I have yet to get any response to multiple requests for tech support except lame obviously computer generated responses that greet me with 'Hey there Dan,' telling me they will escalate my concern. I think it's deceitful to advertise 24/7 tech support but then provide no legitimate help.
