Okay, I have been with Squarespace for about a month and I realize how horrible they are. I'll list my major cons and prosPros:- pretty templates to use to create your website- 24/7 email support and hours of chat supportCons:- Although customer support is available, they really don't "support" you. They send you links and articles to topics you've reviewed. They didn't help me in the first place thus my reason for contacting you Squarespace! No one needs a repeat of information. - MANUAL TAXES, I repeat, MANUAL TAXES. All of your taxes you have to input manually under the taxes section. You do not understand how time-consuming this is. It is different if you only had to enter taxes, say for one state, but how about all the states? Or 15? It takes more than you entering 7% for the state of Georgia, you have to split it out locally. You have to enter the zip codes. If I could show you the ones I have completed you would be shocked. Also, this method MAY be more beneficial if the new ruling that affects online businesses did not pass. The previous law stated that online business unless you had a physical nexus in that state, weren't required to collect taxes. Now that we must collect taxes Squarespace should've kept up with the changing times and update this feature. They are also so quick to say that they will put a request in for the change. Seeing as though they know the laws have changed for online businesses features that deal with taxes and require you to upgrade should be eliminated. - There is not store credit or a method to do exchanges. Literally. So it is really only refunds unless you determine a way to bypass this feature.- They are slightly high in price to lack essential features. If I knew this before purchasing then I would've when elsewhere.Squarespace knows better so they should do better. They need to list this information on their site. I advise people to go in a different direction, please, please. I am warning you
