In an era where consumers are constantly fed misinformation, topping my list to that end is Squarespace's claim of "award-winning service." Look at their rating here. I have been with them for several years because I did not want to spend so much time and money on Wordpress. During that time, 90% of the service requests result in CYA cut and paste responses that NEVER solve the problem. The cut and paste excuse they love most is they can't control 3rd party issues, even though it's their code, not the 3rd party, that is causing the issue. I have a business website that has suddenly stopped showing social images. After two years of hell with Squarespace, I know submitting a ticket will solve absolutely nothing. I'll get the same tired excuses, lazy service, that I have always gotten from them. Far from award-winning. So rather than being able to concentrate on my business with a web platform that consistently works, I now have to take time I do not have, to yet AGAIN- hire a developer to solve their issues.
