I purchased my domain through Google, and recently Google changed it so that their domains are hosted by SquareSpace and since then I've had no end of issues! SquareSpace customer service is appalling not only are they rude & unknowledgable but frankly it's bordering fraudulent as when I asked customer service how to transfer my domain to a different hosting service they straight up lied and said to do this I need to begin the transfer with the other company (true) and then I need to email SquareSpace Customer service so they can update the IPS Tag to the new one...this part was an absolute lie as I started the process, sent them the email like they instructed me to in the Live Chat only for them to email me back with instructions on how I go into the settings on my SquareSpace dashboard and change the new IPS Tag myself...I asked them in the live chat if this was something I could do and they lied and said no you have to email us! Unbelievable. A company that clearly make it hard for you to leave, that's awful and deceitful business practice as far as I'm concerned. On top of this they're really hard to get in touch with, when you do get in touch they're rude and unhelpful, one customer service agent ended a chat with me simply because in his words "the chat had gone on too long" - it was approximately 10 minutes and all I said was please can you explain it in a different way as I don't understand how he was explaining it. Their website options are awful, the website customisation options are really hard to use, they're REALLY overpriced and everything seems to be overly complicated for no reason. Absolutely the worst hosting company I've ever used, please save yourself the headache and avoid them like the plague!
