I was offered 6 months premium Spotify through a retailer via email after an online purchase. I redeemed the offer, so I thought. Subscription fees were taken, I checked the FAQ which said it would probably be preauthorisation or would be refunded. Next month subscription fee was taken and no refund from last month. Contacted Spotify through their online chat. Took 40 minutes to be told I was not eligible for the offer because I had a premium account already. I explained I had not heard of Spotify before and had not had a Spotify account before I redeemed the offer. I asked the agent to check the code I used had been redeemed. I was told someone would contact me via email. I received an email repeating what the agent had told me, would be surprised if the agent sent it himself. Emailed the retailer received auto response email saying email address no longer in service.
