I used to be a more or less satisfied customer of this service, with its library being halfway decent for non-mainstream music AND a variety of podcasts. However, their apps are buggy and there doesn't seem to be a proper bug-reporting system in place. Recently I reported a couple of bugs and ran into the worst nightmare of "customer service" I have ever experienced. Even Amazon's outsourced "we don't speak any language" service does a better job of at least trying to resolve an issue.Spotify's service got me as far as wanting to quit, when ONE staff member convinced me to give them another try by creating a copy account - I agreed and asked to proceed, which made them restart the complete support process from scratch, ignoring the previous achievement. I am now in a state that I never want to deal with this company again - only because of a support team that seems to have one goal in mind only: make customers as unhappy as anyhow possible.Used to favor "smaller" companies (pun intended) to counteract the power of the big ones. Now I wish one of the biggies offered the same variety of content that Spotify has.
