A very poor experience for me to be honest, all starting from confusing marketing emails sent direct from Spotify, the first offering premium on a 3for1 month option, then the following day, once I had signed up for this offer and paid £9.99, I received a 3 months free offer? I requested a refund as to take up the free offer which was processed, now I am advised neither offer applies as I was a premium customer in the past, so why email me misleading offers, clearly the marketing team/processes need to be heavily reviewed as not to entice customers with offers that are not available within their account? Be aware everyone as new accounts are all they seem interested in?
