Spotify

2
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AWFUL AWFUL customer service

AWFUL AWFUL customer service. I have flagged that I keep seeing other people joining my spotify account, and playing songs through my account. Not my friends, not people I have 'left my accounts logged in by mistake' as I am not stupid enough. After spending 40 mins on live chat I am non the wiser why people are still accessing my Spotify account, first it was the wi-fi, then my email address, now I need to change all my passwords (having already done that) and yet I am non the wiser. This type of thing really makes you want to unsubscribe as I am struggling why I am spending £15 a month for my membership, when other people can use it and I get really poor customer service?!Thanks,Natalia

1
Date of experience: Aug 23, 2023