Spotify costs a lot of money, but as a user, you're offered userfriendly app nor lossless music. The Spotify desktop app is a disaster; who programmed this? Do you have no designer? Don't you think about user-friendliness? Why is it suddenly so hard to create a playlist and rearrange things? Why can't you find this week's releases more easily? My own playlist can not be found among playlists earch. Everything has become too difficult and messy. What you've become best at is ruining the user experience and for yourself. Remember that you gained a lot of ground on user-friendliness; you could easily create a playlist, and you understood the application when you opened it. As it is right now, sitting in front of the computer, it's hard to believe that this is the same company as when it started. I saw that YouTube Music just improved its user interface; I will switch there as soon as my subscription is over!"