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Key information is omitted in the T&Cs

The Spectator fail to specify (in their Terms and Conditions, confirmation email or the subscription details on their own site) when the auto-renewing payment will be withdrawn. If you sign up for the free trial the payment will be taken 2 weeks after you subscribe, even though the free trial is for 4 editions; that is, 4 weeks. When I experienced this, after some back and forth via email, I pointed them towards the Consumer Contracts Regulations, and that resulted in The Spectator issuing the refund I requested.

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Date of experience: Jun 23, 2020